These Terms of Service (the “Terms”) govern your access to and use of the JournoReach platform, websites, applications, and services (collectively, the “Service”) operated by JournoReach and its related entities, including affiliates, parent companies, subsidiaries, and successors (each a New Zealand or affiliated entity, together “JournoReach,” “we,” “us,” or “our”). By creating an account, accessing, or using the Service, you (“you,” “your,” or the “Customer”) agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you may not access or use the Service.
JournoReach is a software platform that automates outreach to journalists and media outlets. You configure expert profiles (“Personas”) with biographical information and your own outbound email credentials, and our automated workflows match those Personas to journalist queries scraped from public press-request feeds, generate suggested pitches using third-party large language models, and send those pitches from your email account to the journalist on your behalf.
You expressly authorize JournoReach and its automated systems to (a) access the email account credentials you provide for the purpose of sending mail on your behalf, (b) generate and transmit pitch content automatically without further review or approval by you, and (c) store and process your data in connection with operating the Service.
You must be at least 18 years old and legally able to enter into a binding contract to use the Service. By signing up you represent and warrant that:
You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.
You acknowledge that the Service operates by sending email messages from email accounts you provide, identifying themselves as Personas you create. By creating a Persona and providing email credentials, you represent and warrant that:
Impersonation is strictly prohibited. You must not create a Persona representing any person without that person's informed and documented consent. You must not misrepresent the Subject's qualifications, affiliations, or expertise. You are solely responsible for the accuracy and lawfulness of every Persona on your account.
Pitches are generated automatically by third-party large language models. You acknowledge and agree that:
If you require manual review of pitches before transmission, you must not use the Service.
You agree not to use the Service, and not to permit any third party to use the Service, to:
Compliance with applicable law is your responsibility, not ours. You are responsible for determining which anti-spam, data protection, electronic communications, advertising, and consumer protection laws apply to your pitches in every jurisdiction where the recipient is located, and for complying with all such laws in full.
Access to the Service requires a paid subscription, except where JournoReach has granted you a trial in writing or via the in-app interface. By subscribing, you authorize us and our payment processors (currently Stripe, Inc.) to charge your payment method on a recurring basis at the rate and frequency disclosed at checkout, until you cancel.
Trial terms. New accounts are eligible for a free trial limited to fifteen (15) outbound pitches sent by the Service on the account's behalf. No payment method is required to begin the trial. Once the 15-pitch limit is reached, the Service will cease sending further pitches until the account purchases a paid plan. Trials are available once per account; attempts to obtain multiple trials by creating additional accounts, using disposable or alias email addresses, or otherwise circumventing this limit may result in immediate suspension or termination. We may change the trial terms (including the pitch limit) at any time with prospective effect.
Refunds. All fees are non-refundable except where required by law. We do not offer refunds for partial billing periods, unused services, or accounts terminated for breach of these Terms. We may, in our sole discretion, issue a refund as a goodwill gesture; doing so does not waive our right to refuse future refunds.
Chargebacks. If you initiate a chargeback or payment dispute with your card issuer in respect of any charge for the Service, we may immediately suspend or terminate your account, retain all data on your account, and pursue collection of the disputed amount along with any reasonable costs we incur. You agree that, where permitted, we may produce these Terms and your acceptance record as evidence in any chargeback dispute.
Taxes. Fees are exclusive of all applicable taxes (including GST, VAT, sales, and use taxes). You are responsible for paying any taxes imposed in connection with your use of the Service, except for taxes on our net income.
Price changes. We may change our fees at any time on at least 14 days' notice (delivered by email or in-app). Continued use of the Service after the effective date constitutes your acceptance of the new fees.
You may cancel your subscription at any time through the Stripe customer portal linked from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then. We do not provide refunds for unused portions of any billing period.
We may suspend or terminate your account at any time, with or without notice, with or without cause, in our sole and absolute discretion. Without limiting the foregoing, we may immediately suspend or terminate your account if we believe (in our sole judgment) that:
Upon termination: (a) your right to access and use the Service ends immediately; (b) we may delete all your account data, including Personas and credentials; (c) you remain liable for all fees accrued before termination; (d) any provision of these Terms that by its nature should survive termination will survive, including Sections 3, 4, 5, 9, 10, 11, 12, 13, 14, 15, and 16. We will not be liable to you or any third party for any suspension or termination of your account, regardless of the reason.
No right to a refund on termination for cause. If we terminate your account for breach of these Terms or for any of the reasons listed above, you are not entitled to a refund of any prepaid fees.
By using the Service you acknowledge and consent to the following data-handling practices, which are described in further detail in our Privacy Policy:
Our IP. JournoReach and its licensors own all right, title, and interest in and to the Service, including all software, designs, trademarks, logos, documentation, and all related intellectual property rights. These Terms grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service strictly in accordance with these Terms. No other rights are granted to you, expressly or by implication.
Your content. You retain ownership of the Persona biographical information, headshots, signatures, and other content you upload (“Customer Content”). You grant JournoReach a worldwide, royalty-free, sublicensable license to host, store, transmit, display, modify, and process Customer Content solely for the purpose of providing and improving the Service, and to share Customer Content with the third-party service providers (such as large language model APIs) we use to operate the Service.
Aggregate data. You agree that we may collect, use, and disclose aggregated, de-identified, or anonymized data derived from your use of the Service for any purpose, including service improvement, analytics, benchmarking, and marketing, provided such data does not identify you or any individual.
Feedback. If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them for any purpose without compensation or attribution to you.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JOURNOREACH AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, UNINTERRUPTED USE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
WITHOUT LIMITING THE FOREGOING, JOURNOREACH DOES NOT WARRANT THAT (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS; (C) ANY PITCH WILL BE DELIVERED, READ, OR RESULT IN MEDIA COVERAGE OR ANY OTHER OUTCOME; (D) THE CONTENT OF ANY PITCH WILL BE ACCURATE, NON-DEFAMATORY, NON-INFRINGING, OR LAWFUL; (E) ANY EMAIL DELIVERY METRICS OR ANALYTICS ARE ACCURATE; OR (F) ANY DEFECTS WILL BE CORRECTED. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING IT.
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply to the maximum extent permitted by law and any non-excludable warranty is limited to the minimum scope and duration permitted by law. Where the New Zealand Consumer Guarantees Act 1993 applies and you are acquiring the Service for business purposes, you and JournoReach agree that the guarantees in that Act do not apply to the supply of the Service to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL JOURNOREACH OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF JOURNOREACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL JOURNOREACH'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EXCEED THE GREATER OF (A) USD $100 OR (B) THE TOTAL AMOUNT PAID BY YOU TO JOURNOREACH FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this Section apply to the fullest extent permitted by law and apply even if any limited remedy fails of its essential purpose. The parties agree that the above limitations are an essential basis of the bargain between them and that the Service would not be provided to you without these limitations.
You agree to defend, indemnify, and hold harmless JournoReach, its affiliates, and their respective officers, directors, employees, agents, contractors, suppliers, and licensors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, judgments, settlements, fines, penalties, costs, and expenses (including reasonable attorneys' fees and disbursements) arising out of or relating to:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You will not settle any claim that affects JournoReach without our prior written consent.
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice, in our sole discretion. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
We may revise these Terms from time to time. The revised Terms will be posted at https://app.journoreach.com/terms and will become effective on the date posted, except that material changes will become effective no earlier than 14 days after we provide notice to you (by email or in-app). Your continued access to or use of the Service after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes) are governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of laws principles.
Exclusive jurisdiction. You and JournoReach agree that the courts of New Zealand have exclusive jurisdiction to settle any such dispute or claim, and you irrevocably submit to the personal jurisdiction of those courts. You waive any objection to venue in those courts on grounds of forum non conveniens or otherwise.
No class actions. To the maximum extent permitted by applicable law, you and JournoReach agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in individual proceedings, both parties waive any right to a jury trial.
Time limit on claims. Any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the cause of action arose; otherwise, the claim is permanently barred.
Entire agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and JournoReach regarding the Service and supersede all prior agreements, communications, and understandings, whether written or oral.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will continue in full force and effect.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. No waiver is effective unless made in writing and signed by an authorized representative of JournoReach.
Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this Section is void.
Force majeure. We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, internet or telecommunications failures, third-party service provider failures, or pandemics.
No agency. Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and JournoReach.
No third-party beneficiaries. These Terms do not confer any rights or remedies on any person other than the parties.
Notices. We may give you notice by posting on the Service, by email to the address associated with your account, or by any other reasonable means. Notices to JournoReach must be sent to support@journoreach.com.
Headings. Section headings are for convenience only and do not affect interpretation.
Questions about these Terms? Email us at support@journoreach.com.
Version 1.2 · Effective 2026-04-27